Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Nick’s Flowers & Gifts – Delivery Policy

At Nick’s Flowers & Gifts, we take great care to ensure every floral arrangement is delivered fresh, beautiful, and as promptly as possible.

Same-Day Delivery

Same-day delivery is available for qualifying local orders placed before 2:00 PM, subject to product availability, delivery capacity, and the recipient’s location.

Orders received after the same-day cutoff will be scheduled for the next available business day, unless another delivery date is selected.

Same-day delivery is not guaranteed during major floral holidays or periods of unusually high order volume.

Delivery Times

We are unable to guarantee an exact delivery time unless arrangements have been made with our shop in advance.

Residential and business deliveries are completed throughout our normal delivery day. Requests such as “before noon,” “after 3 PM,” or similar instructions will be considered, but are requests only and are not guaranteed.

For funerals, memorial services, weddings, and other time-sensitive events, we make every reasonable effort to deliver before the scheduled service or event time. Customers must provide the correct service time and location when placing the order.

Delivery Fees

Delivery charges are based on the delivery location and distance from our flower shop. The applicable delivery charge will be displayed during checkout.

Additional charges may apply for extended delivery areas, special delivery requirements, or re-delivery.

Recipient Not Home

If no one is available to accept a residential delivery, our driver may leave the arrangement in a safe and appropriate location when weather and circumstances permit.

The driver may also attempt to contact the recipient or purchaser for further instructions.

If the arrangement cannot safely be left, it may be returned to the flower shop and a re-delivery may need to be scheduled. An additional delivery fee may apply.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address, recipient name, apartment/unit number, telephone number, and any necessary gate or access information.

If an incorrect or incomplete address results in an unsuccessful delivery attempt, an additional delivery charge may be required to attempt delivery again.

Gated Communities & Restricted Access

Please provide all gate codes, building numbers, apartment numbers, security instructions, and other access information when placing your order.

Nick’s Flowers & Gifts is not responsible for delivery delays caused by gated access, security restrictions, inability to reach the recipient, or missing access information.

Hospitals & Medical Facilities

Hospital deliveries are subject to the policies of the individual facility. Some hospitals or hospital units may restrict or prohibit flowers, plants, balloons, or other gifts.

If the hospital refuses delivery, we will contact the purchaser whenever possible to discuss available options.

Please provide the recipient’s full legal name, hospital name, and room number when available.

Funeral Home & Memorial Deliveries

Please provide the deceased’s full name, funeral home or service location, date of service, and service/viewing time.

We will make every reasonable effort to coordinate funeral deliveries so arrangements arrive before the scheduled service.

If an arrangement is delivered and accepted by the funeral home, church, cemetery, or other facility, responsibility for moving or transferring the arrangement between locations belongs to the receiving facility unless Nick’s Flowers & Gifts has specifically agreed to provide that transportation.

Businesses, Schools & Other Facilities

Deliveries to businesses, schools, government buildings, hotels, nursing facilities, assisted-living facilities, and similar locations may be left with reception, security, a front desk, concierge, nursing station, or another authorized representative.

Once accepted by an authorized representative of the facility, the order will be considered successfully delivered.

Weather & Circumstances Beyond Our Control

Delivery may be delayed or rescheduled because of severe weather, flooding, road closures, accidents, emergencies, government restrictions, unsafe conditions, or other circumstances beyond our reasonable control.

The safety of our drivers and the protection of your floral arrangement will always be considered when determining whether a delivery can safely be completed.

Holiday Deliveries

During Valentine's Day, Mother's Day, Easter, Thanksgiving, Christmas, and other high-volume periods, delivery times cannot be guaranteed.

We strongly recommend ordering in advance. Same-day delivery availability and cutoff times may be modified during major holidays based on order volume.

Delivery Confirmation

An order marked or communicated as delivered means the arrangement was delivered to the recipient, left in an appropriate location, or accepted by an authorized person at the delivery address.

Questions About Your Delivery

If you have questions or special delivery instructions, please contact Nick’s Flowers & Gifts as soon as possible.

Nick’s Flowers & Gifts 4650 South Cleveland Avenue, Suite 2A Fort Myers, FL 33907 Phone: (239) 235-4148

We accept returns only for items that arrive defective or damaged. Please contact us within 24 hours of delivery with a photo of the issue to arrange a return.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.